Bravo Company Customer Service

Reviews & Opinions
1

I recently ordered a BCG from Bravo Company and the item was damaged by USPS during shipping. The box was a pancake and it appeared that it was run over by something very heavy…vehicle or forklift perhaps??? Whatever happened, the gas key was visibly damaged as a result. I received the package on a Saturday during non-business hours, so I was unable to contact Bravo Company at that time. However, I decided to send them an email explanation and photos in the meantime, then I was planning to call later on Monday after they opened. Before I was able to call on Monday morning, I received an email reply approximately 20 minutes after they opened for business. They immediately agreed to send a replacement and about 1 hour later, I received a shipping confirmation email for the new BCG. They also included a pre-paid shipping label to return the damaged item. I never had to speak with anyone or explain anything, and they didn’t require me to return the damaged item first. They just sent me a new BCG that same day, no questions asked. That, my freedom friends, is true customer service. They have earned my business.

17 Likes
2

That’s how a company builds a good reputation and respect and future business. I’ve had the same experience from a couple other companies and I always look at them first when buying. Ones that don’t care I never buy from them again and there are companies like that, hard to believe but there is.

13 Likes
3

Good customer services paired with a quality product is an excellent combo.

13 Likes
4

Thanks for sharing. They will get my business going forward.

8 Likes
5

That’s service. I’ve always enjoyed my bcm gear and the service when ordering!

11 Likes
6

BCM is the standard for mid length AR15s. There is “better” but BCM is pretty solid.

11 Likes
7

I like their quality control

6 Likes
8

Throughly enjoy BCM products…,the customer service is a great plus!

5 Likes